Where can I check delivery options and timing?
The store FAQ lists free shipping over €60 to most countries, a 1–2 week process time, and carrier-specific timing. See the Shipping Policy for the current terms.
Can I track an order?
The existing FAQ says a tracking number is sent after shipment and points customers to the tracking service. Keep the order email nearby or use Contact Us for help.
How do cancellations and returns work?
Cancellation and return conditions are described in the store FAQ and Refund & Return Policy. Read those terms before requesting a change.
How do I choose among kitchen tool types?
Start with a collection such as Slicer, Peeler, Masher or Juicer, then compare the live product listing, option set and specifications.
How do I ask about a product or order?
Use the existing contact form or email [email protected]. The Contact Us page lists the store's stated working hours.
Full store FAQ
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping for orders over €60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
Free Shipping:
• Cost: Free shipping on orders over €60.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken parts are not considered defective and cannot be returned. In this case, we will replace the parts at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. How do I clean my juicer to avoid residue and bacteria growth?
After use, immediately disassemble the various parts of the juicer (such as the filter, blending cup, blades, etc.) and rinse them thoroughly with water. For harder-to-clean areas, use a soft brush to gently scrub. Avoid using corrosive cleaners as they may damage the materials. Finally, dry all parts with a clean cloth or let them air-dry, and store in a ventilated, dry place.
2. How do I choose a peeler suitable for different ingredients?
The choice of peeler depends on the type of ingredient you're working with. Generally, peelers with a V-shaped blade are suitable for peeling round fruits and vegetables (like apples and potatoes). Peelers with a serrated or wavy blade are better for handling ingredients with uneven surfaces or thicker skins (like pineapples and pumpkins). Additionally, there are handheld electric peelers for quick and efficient peeling of large quantities.
3. In what cooking scenarios is a masher primarily used?
A masher is highly versatile in cooking, primarily used for making sauces, seasonings, fillings, and more. For example, it can mash garlic, ginger, and chilies into a paste for seasoning; crush nuts and dried fruits for baking ingredients; or create various homemade sauces like tomato sauce and peanut butter.